Privacy Policy
1. Introduction
Toros Customs LLC ("Toros Customs," "we," "us," or "our") is an automotive customization and detailing company located at 85 Ledge Rd, Seabrook, NH 03874. We operate this website, our online booking system, our VIP membership platform, our merchandise store, and our giveaway programs.
We are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have under applicable law, including the New Hampshire Privacy Act (RSA 507-H). It also describes how we handle information collected through our SMS text messaging program.
By using this website, booking a service, placing an order, entering a giveaway, or opting in to receive text messages from us, you agree to the practices described in this policy.
2. Information We Collect
Depending on how you interact with us, we may collect the following:
- Identifiers. First and last name, email address.
- Contact and address information. Mobile or landline phone number, shipping address, and billing address.
- Vehicle information. Make, model, and year of your vehicle, along with the services you are interested in, submitted through our contact and booking forms.
- Booking and service records. Appointment dates, services performed, service notes, and work history.
- Membership and giveaway information. VIP membership status, waitlist signups, and giveaway entry records.
- Mobile opt-in and consent data. Your mobile phone number, the date and time you consented to receive text messages, the method by which you consented, the specific page or form where consent was given, and your subsequent opt-in and opt-out activity.
- Payment information. Processed securely through Shopify Payments and our booking payment processor. We do not store your full payment card details on our servers.
- Usage data. Browser type, device type, IP address, pages visited, and interactions with the site, collected automatically via cookies and tracking technologies.
3. How We Use Your Information
We use your personal information to:
- Schedule, confirm, and perform the services you book, including detailing, window tinting, vinyl wrapping, paint protection film, ceramic coating, ambient lighting, caliper painting, sound system upgrades, part installations, maintenance, and performance work
- Process and fulfill merchandise orders and membership signups
- Communicate with you about your appointments, orders, and service questions
- Administer giveaways, waitlists, and entry records
- Send text messages to the mobile number you provided, where you have opted in, including booking confirmations and reminders, service status updates, promotional offers, and giveaway announcements
- Send marketing emails and promotional offers, where you have opted in
- Serve and optimize targeted advertising, including lookalike audience campaigns on Meta platforms. Mobile phone numbers and SMS consent data are excluded from this use.
- Analyze site traffic and improve our website through Google Analytics
- Comply with legal obligations
4. Mobile Information and Text Message Data
No mobile information will be sold, shared, rented, or otherwise transferred to third parties or affiliates for marketing or promotional purposes.
We do not share, sell, rent, or provide your mobile phone number or your text messaging consent data to third parties, affiliates, data brokers, lead generators, or advertising platforms for marketing or promotional purposes. This exclusion applies to Meta Platforms, Inc., Google LLC, and every other advertising, analytics, or audience-building service we use. Your mobile number and SMS consent are never included in custom audience uploads, lookalike audience seeds, or any other advertising data transfer.
Text messaging originator opt-in data and consent are not shared with any third party, with one narrow exception: subcontractors acting on our behalf strictly to operate the messaging program, such as our SMS platform provider and the telecommunications carriers that deliver the messages. Those providers are contractually restricted to delivering messages on our behalf and may not use your information for their own marketing purposes.
Consent to receive text messages from Toros Customs LLC applies only to Toros Customs LLC. It is not transferable, resold, or extended to any other business, brand, partner, or affiliate.
Messaging program details
- Program
- Toros Customs booking, service, and promotional alerts
- Message frequency
- Message frequency varies. You may receive more than 3 text messages per month, plus messages related to any appointment or order you have with us.
- Cost
- Message and data rates may apply depending on your mobile phone service plan.
- Opt out
- Reply STOP to any message. You will receive one confirmation and no further messages.
- Help
- Reply HELP, call +1 (978) 690-0977, or email toros.customs@gmail.com
- Carriers
- Carriers are not liable for delayed or undelivered messages.
- Consent
- Consent to receive text messages is not a condition of booking a service or making a purchase.
Our full messaging terms are available on our SMS Opt-In page.
5. Sharing of Personal Data
Subject to the mobile information restrictions in Section 4, we share personal information with the following categories of third parties:
- Shopify Inc. Our e-commerce platform, which processes merchandise payments and stores order data.
- Our booking and scheduling platform. Used to manage appointments, service records, and related payments.
- Shipping carriers. Used to fulfill and deliver merchandise orders.
- Meta Platforms, Inc. We share customer data, including email addresses and purchase behavior, with Meta for targeted advertising and lookalike audience creation. This constitutes sharing personal data for targeted advertising under the New Hampshire Privacy Act. Mobile phone numbers and SMS consent data are never included in this sharing.
- Google LLC. We use Google Analytics to collect and analyze site usage data.
- Email marketing providers. We use a third-party email platform to send marketing communications to customers who have opted in.
- SMS platform provider and telecommunications carriers. Used solely to deliver the text messages you have opted in to receive, and prohibited from using your information for any other purpose.
We do not sell your personal information to data brokers or unaffiliated third parties for their independent use.
6. Cookies and Tracking Technologies
Our site uses cookies, pixels, and similar technologies, including:
- Meta Pixel. Tracks site activity and conversions to measure ad performance and build custom audiences.
- Google Analytics. Collects anonymized usage data to help us understand how visitors interact with the site.
You may manage cookie preferences through your browser settings. Opting out of cookies may affect certain site functionality.
7. Your Rights Under the New Hampshire Privacy Act
If you are a New Hampshire resident, you have the following rights regarding your personal data:
- Right to access. Request a copy of the personal data we hold about you.
- Right to correction. Request correction of inaccurate data.
- Right to deletion. Request that we delete your personal data, subject to certain exceptions.
- Right to opt out of targeted advertising. You may opt out of the use of your personal data for targeted advertising, including the sharing of your data with Meta for lookalike audiences.
- Right to data portability. Request your data in a portable format.
To exercise any of these rights, email toros.customs@gmail.com or write to us at the address in Section 14. We will respond within 45 days as required by law.
8. Email Marketing
If you opt in to our email list, you will receive promotional communications from Toros Customs. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We do not send marketing emails to individuals who have not opted in.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining service and order records and complying with legal obligations. We retain mobile opt-in and consent records for as long as you remain subscribed, and for a period afterward sufficient to demonstrate compliance with applicable messaging regulations. You may request deletion of your data at any time, subject to Section 7.
10. Children's Privacy
Our website, our text messaging program, and our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. Purchases and giveaway entries require you to be at least 18 years of age. If you believe we have inadvertently collected data from a child, contact us and we will delete it promptly.
11. Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Payment transactions are encrypted and processed through Shopify's secure infrastructure and our booking platform's secure processor. However, no method of transmission over the internet is 100% secure.
12. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of the site after any change constitutes your acceptance of the updated policy.
14. Contact Us
Toros Customs LLC
85 Ledge Rd
Seabrook, NH 03874
United States
Email: toros.customs@gmail.com
Phone: +1 (978) 690-0977